Emergency Preparation & Response Center of Excellence Abstract:As the frequency and severity of business disruptions grow, so do the challenges for utilities to continue providing reliable, affordable, safe, and...
Emergency Preparation & Response Center of Excellence Abstract:As the frequency and severity of business disruptions grow, so do the challenges for utilities to continue providing reliable, affordable, safe, and...
Transformative Leadership Center of Excellence Meeting Abstract: Inclusivity is a competitive advantage. Research from McKinsey shows that gender-diverse and culturally diverse leadership teams outperform their homogeneous peers by over...
Customer Experience Center of Excellence Abstract:As the US and the world move deeper into the energy transition, utilities have a unique opportunity to partner with their commercial and industrial...
Energy Transition Center of Excellence Abstract: There are many twists and turns on the road to a reduced-carbon future. Not the least of these are the challenges in preparing...
During the fourth quarter of 2022, U2030 introduced the Voice of Customer Guide in collaboration with Valerie Williams, Senior Manager of the Voice of the Customer Program at Liberty...
FOR IMMEDIATE RELEASE – Atlanta, GA – April 29, 2024 – Georgia Power, a recognized leader in the regulated energy sector, is teaming up with the Utility 2030 Collaborative...
Utilities face the ongoing battle of trying to keep up with rising customer experience (CX) demands. Optimizing billing and payments, the face of customer interaction, is a cost-effective way...
FOR IMMEDIATE RELEASE – Atlanta, GA – April 10, 2024 – The Utility 2030 Collaborative (U2030) and Georgia Power are thrilled to unveil its partnership with Atlanta-based Park Pride...
FOR IMMEDIATE RELEASE – Atlanta, GA – April 10, 2024 – The Utility 2030 Collaborative (U2030) is excited to announce that it will feature a panel during its Design...
Utility customers can encounter a myriad of obstacles when paying their bill, and want them fixed quickly, so they can move on with their day. These hurdles underscore the...