During the fourth quarter of 2022, U2030 introduced the Voice of Customer Guide in collaboration with Valerie Williams, Senior Manager of the Voice of the Customer Program at Liberty Utilities. Since then, it has evolved and is a go-to resource for utility customer experience professionals, helping them enhance their utility customer programs.
Eighteen months later, and it’s time for an update. During this session, Ms. Williams and Funmi Olomodosi, a product specialist for Liberty’s VoC program, will delve into recent advancements in the utility customer experience domain and how Liberty’s Voice of Customer strategy is adapting to address shifting customer expectations and the evolving utility landscape.
Key Takeaways:
-Hear the very latest utility customer trends and preferences and gain insights into how Liberty Utilities is navigating these changes.
-Discover the lessons learned and successes achieved by Liberty Utilities in their VoC program journey, providing valuable guidance for other industry professionals.
-Explore the next steps on Liberty’s VoC roadmap, offering a glimpse into the future of utility customer programs and the innovations driving their evolution.
Panelists:
-Valerie Williams, Senior Manager, Voice of Customer Program, Liberty Utilities
-Funmi Olomodosi, Product Specialist, Voice of the Customer Program, Liberty Utilities
-Mike Smith: Principal, Utility 2030 Collaborative
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