Who We Are

We are a community of business professionals who mobilize ourselves and others to transform utility companies into customer-centric organizations.

Our members advance their personal, professional, and company goals through opportunities to influence the collaborative’s operating model, activities, and deliverables.

Who We Represent

Our membership body includes representatives from electricity, gas, water, and wastewater investor-owned utilities, municipalities, cooperatives, and the vendors who support them.

Because of their value helping us with our transformation goals, the collaborative includes educators and researchers. Additionally, students interested in learning more about the utility industry can join for free. 

Participate at Your Own Pace

Our Pillars

Knowledge 
ACQUISITION

Knowledge is power, so we assemble experts for meetings, mastermind panels, published content, and Annual Summit.

sticky 
Networking 

Who you know is as important as what you know, so invite the right people to our community and offer effective ways to connect.

Leadership
Development

Transformation initiatives fall short without the right people leading them, so we offer a robust leadership development learning path. 

Leadership Development Learning Path

Because the Utility 2030 Collaborative’s priority is people, we offer a focused leadership development path to prepare leaders and their teams to build and lead the customer-centric utility of 2030.

Participate

Join the Collaborative and get access to all leadership development sessions and content.

U2030 Mastermind Panel: “Cleaning Up Operational Clutter to Build a Customer-First Company”

October 27, 2020 at 11:00 AM PT/2:00 PM EST

Utility 2030 Leadership Roles

board of directors

Team of Utility 2030 Founders and company executives representing electric, gas, water & wastewater, utilities.

advisory committee

Emerging or growing utility leaders and platinum member, vendor executives.

Meet Our Executive Board

Vanessa Edmonds

Co-founder, Executive Director & Board Chair

Jody Allison

VP Transformation

Algonquin Power &Utilities

Nicole Howard

Chief Customer Officer

SMUD


Frankie McDermott

Chief Energy Delivery Officer & Executive Sponsor of U2030 Leadership Development 

SMUD

Cecil McMaster

Business Information Officer

NYC Environmental Protection

Sean Vanslyke

CEO

SEMO Electric Cooperative 

Jack Doueck

Co-Founder

Utility 2030 Collaborative

Larry Leiken

Co-Founder

Utility 2030 Collaborative

Meet Our Advisory Committee

Christina Corcoran

Advisory Committee Chair & COO
Appos Advisors 

Brandy Bolden

Director Revenue Services & Operations

SMUD 

Bashir Bseirani

CEO

Avertra 

Theresa Burch

Customer Solutions, Billing & Payments

Puget Sound Energy

Tracy Carlson

Director, Community Energy Services 

SMUD

Katy Cook

Director Transformation Customer Operations & Strategy 

Liberty Utilities

Audra Dzraga

VP Operations 

Energy Central 

Kay Fuhrman

Executive Search Partner & Leadership Advisor

Heidrick & Struggles

Josh Gould

Director of Innovations

Duquesne Light

David Holmes

Director of Transformation Operations Strategy

Liberty Utilities

Chris Moyer

Senior Research Director

Zpryme

Dave Reim

President

Questline

James Riley

Partner

Appos Advisors

EJ Schuck

Director of Revenue Mgmt

Duquesne Light

Mark Wilkinson

Senior Vice President 

IBEX

We offer no-cost memberships to educators, researchers & students

Executive Insights Blog

Brian Sulka, EOS
When we think about becoming a customer- and prospect-centric organization, what do we see at the end of the ‘customer-first’ rainbow? The marketing team ignites action and delivers quantifiable results. The sales team gets bigger commissions, because they are empowered to sell company and product value instead of price.
The Value of an Engaged Customer
What is the value of a connected customer? During the initial months of the pandemic, Questline deployed more than 72 million COVID-19-related communications [link: https://www.questline.com/blog/covid-19-transformed-email-communications/ ] on behalf of energy utilities from across the U.S. The performance metrics from those sends revealed a lot about the successes they had in reaching #customers during a #crisis and delivering resources and program information quickly, effectively and economically.
Customer centricity is critical to the transformation game but offering smooth self-service experience and pleasant interactions with the call center is no longer enough. To persevere when a growing number of competitors are fighting for utility customers, utility companies must go beyond offering reliable and safe electricity, natural gas, drinking water and wastewater services to meet other customer needs.

contact information

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