“If you want to be great and successful, choose people who are great and successful and walk side by side with them.”

- Ralph Waldo Emerson

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Who We Are

We are a community of business professionals who mobilize ourselves and others to transform utility companies into customer-centric organizations.

Our members advance their personal, professional, and company goals through opportunities to influence the collaborative’s operating model, activities, and deliverables.

Focus & Deliverables

Who We Represent

Our membership body includes representatives from electricity, gas, water, and wastewater investor-owned utilities, municipalities, cooperatives, and the vendors who support them.

Because of their value helping us with our transformation goals, the collaborative includes educators and researchers. Additionally, students interested in learning more about the utility industry can join for free. 

MEET OUR MEMBERS

Participate at Your Own Pace

3 Levels of Engagement

Our Pillars

Knowledge 
ACQUISITION

Knowledge is power, so we assemble experts for meetings, mastermind panels, published content, and Annual Summit.

sticky 
Networking 

Who you know is as important as what you know, so invite the right people to our community and offer effective ways to connect.

Leadership
Development

Transformation initiatives fall short without the right people leading them, so we offer a robust leadership development learning path. 

LEARN MORE

Leadership Development Learning Path

Because the Utility 2030 Collaborative’s priority is people, we offer a focused leadership development path to prepare leaders and their teams to build and lead the customer-centric utility of 2030.

Participate

Join the Collaborative and get access to all leadership development sessions and content.

Next Session

U2030 Mastermind Panel: “Cleaning Up Operational Clutter to Build a Customer-First Company”

October 27, 2020 at 11:00 AM PT/2:00 PM EST

Review & Register

Utility 2030 Leadership Roles

board of directors

Team of Utility 2030 Founders and company executives representing electric, gas, water & wastewater, utilities.

advisory committee

Emerging or growing utility leaders and platinum member, vendor executives.

Nominate or Inquire

Meet Our Executive Board

Vanessa Edmonds
Vanessa Edmonds

Co-founder, Executive Director & Board Chair
Jody Allison

VP Transformation

Algonquin Power &Utilities

Nicole Howard

Chief Customer Officer

SMUD

Frankie McDermott

Chief Energy Delivery Officer & Executive Sponsor of U2030 Leadership Development 

SMUD
Cecil McMaster

Business Information Officer

NYC Environmental Protection

Sean Vanslyke

CEO

SEMO Electric Cooperative 
Jack Doueck

Co-Founder

Utility 2030 Collaborative
Larry Leiken

Co-Founder

Utility 2030 Collaborative

Meet Our Advisory Committee

Christina Corcoran
Christina Corcoran

Advisory Committee Chair & COO
Appos Advisors 
Brandy Bolden

Director Revenue Services & Operations

SMUD 

Bashir Bseirani
Bashir Bseirani

CEO

Avertra 
Theresa Burch

Customer Solutions, Billing & Payments

Puget Sound Energy
Tracy Carlson

Director, Community Energy Services 

SMUD
Katy Cook

Director Transformation Customer Operations & Strategy 

Liberty Utilities
Audra Dzraga

VP Operations 

Energy Central 
Kay Fuhrman

Executive Search Partner & Leadership Advisor

Heidrick & Struggles
Josh Gould

Director of Innovations

Duquesne Light
David Holmes

Director of Transformation Operations Strategy

Liberty Utilities
Chris Moyer

Senior Research Director

Zpryme

Dave Reim
Dave Reim

President

Questline
James Riley

Partner

Appos Advisors
EJ Schuck

Director of Revenue Mgmt

Duquesne Light

Mark Wilkinson
Mark Wilkinson

Senior Vice President 

IBEX

We offer no-cost memberships to educators, researchers & students

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Executive Insights Blog

SUBSCRIBE
Brian Sulka, EOS
Uncategorized

Removing Internal Roadblocks to Reach Customer-First Goals, Part 1

by Vanessa Edmonds
on Oct 2
When we think about becoming a customer- and prospect-centric organization, what do we see at the end of the ‘customer-first’ rainbow? The marketing team ignites action and delivers quantifiable results. The sales team gets bigger commissions, because they are empowered to sell company and product value instead of price.
Read more
The Value of an Engaged Customer
No Category

The Value of an Engaged Customer

by Dave Reim
on Sep 11
What is the value of a connected customer? During the initial months of the pandemic, Questline deployed more than 72 million COVID-19-related communications [link: https://www.questline.com/blog/covid-19-transformed-email-communications/ ] on behalf of energy utilities from across the U.S. The performance metrics from those sends revealed a lot about the successes they had in reaching #customers during a #crisis and delivering resources and program information quickly, effectively and economically.
Read more
Uncategorized

The “What” and the “How” of Offering Non-traditional Utility Products & Services

by James Riley
on May 4
Customer centricity is critical to the transformation game but offering smooth self-service experience and pleasant interactions with the call center is no longer enough. To persevere when a growing number of competitors are fighting for utility customers, utility companies must go beyond offering reliable and safe electricity, natural gas, drinking water and wastewater services to meet other customer needs.
Read more

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