U2030 Brings You Transformational Leadership at the Intersection of Utility Customers & Operations
Participate in an unforgettable experience that will make an indelible mark on your career by joining us for the third annual U2030 Annual SPARK Meeting. Focused on "Transformational Leadership at the Intersection of Utility Customers & Operations," it is being held September 16-18, 2024, in vibrant Nashville, TN.
Event Format & Methodology
The event starts with a community service project on the afternoon of September 16, 2024. On September 17, 2024, after a day of engaging sessions, it features the Women Who SPARK Awards ceremony and dinner. Award winners will participate in panel sessions on September 18, 2024, before the event's conclusion. Our carefully curated lineup of proven, unconventional sessions is expertly designed to accommodate a smaller, more collaborative group of one hundred participants or less and includes:
Speakers’ Quizzes
Ignite Talks
Gallery Walk with Visuals & Mindmaps
Braindates
World Cafe Discussions
Utility Project Talent Show
Family Feud-Style Quizzes
Key Takeaways Wall
Key Takeaways
- Step into a world of innovation, transformation, and engagement
-
Engage in hands-on learning experiences and guidance to create action plans
- Expand your network of professionals who would like to help you succeed
Who Should Attend
We've cleverly designed this event for utility professionals from customer and operations-focused departments and individuals specializing in innovation and transformation. Participating will give you valuable insights into leading your utility into the new energy and water economy in these areas:
- Customer Experience
- Operational Excellence & Outage Management
- Energy Transition & Beyond the Meter Solutions
2024 Meeting Facilitators
Chima Chijioke
Vice President,
Customer Operation
Georgia Power
Chris Hilborn Liberty
Vice President, Customer
Insights Solutions
Liberty
Nashville Electric Service
to Host
U2030 Annual SPARK Meeting, Elevating Transformational Leadership in Utilities
Featured Presenters
Brent Baker
Nashville Electric Service
Teresa Broyles-Aplin
Nashville Electric Service
Chima Chijioke
Georgia Power
Christina Corcoran
Utility 2030 Collaborative
Brent Baker
Nashville Electric Service
Teresa Broyles-Aplin
Nashville Electric Service
Chima Chijioke
Georgia Power
Christina Corcoran
Utility 2030 Collaborative
Vanessa Edmonds
Utility 2030 Collaborative
Kay Fuhrman
Heidrick & Struggles
Chris Hilborn
Customer Insights & Solutions,
Mike Smith
Utility 2030 Collaborative
Vanessa Edmonds
Utility 2030 Collaborative
Kay Fuhrman
Heidrick & Struggles
Chris Hilborn
Customer Insights & Solutions,
Mike Smith
Utility 2030 Collaborative
Agenda
2:00 PM – 5:00 PM
Community Service Project, Habitat for Humanity, Nashville, TN
6:00 PM – 7:30 PM
Welcome to Nashville Happy Hour & Hors d ’Oeuvres, The Thompson Hotel
7:30 AM – 8:00 AM – Continental Breakfast
8:00 AM – 8:30 AM – Welcome & Introductions
-Chima Chijioke (Georgia Power)
-Chris Hilborn (Liberty)
8:30 AM – 9:00 AM – Host Utility Welcome to Nashville
-Theresa Broyles-Aplin (NES)
9:00 AM – 10:00 AM – Panel: Where We Are on the U2030 Roadmap
10:00 AM – 10:45 AM – Opening Keynote: Innovating for Tomorrow: NES’ Pursuit of Customers
-Brent Baker, Chief Customer Officer, NES
10:45 AM – 11:00 am – Break
11:00 AM – 12:00 pm – Ignite Talks: Enlighten Us, But Make it Quick – 6-8 Speakers
12:00 PM – 12:45 PM – Lunch
12:45 PM – 1:15 PM – U2030 Annual Research Report Results
-Mike Smith (U2030)
1:15 PM – 2:15 PM – CX CoE Session
2:15 PM – 2:30 PM – Break
2:30 PM – 3:30 PM – Emergency Preparedness & Response CoE Session
3:30 PM – 4:00 PM – World Café Sessions: Developing Your Transformational Leadership Plan
-Kay Fuhrman, Partner, Heidrick & Struggles – VE
4:00 PM – 5:00 PM – ET CoE Session
5:00 PM – 5:30 PM – Group Activity: Key Takeaways Wall
-Chima Chijioke (Georgia Power)
-Chris Hilborn (Liberty)
6:30 PM – 8:30 PM – Women Who SPARK Awards Ceremony & Dinner
-Winners Announced During Event
7:30 AM – 8:00 AM – Continental Breakfast
8:00 AM – 8:15 AM – Day 2 Welcome
-Chima Chijioke (Georgia Power)
-Chris Hilborn (Liberty)
8:15 AM – 9:00 AM – Day 2 Key Fireside Chat: Rebuilding a Large Municipal Utility for Success
-Speaker Unveiled This Summer
9:00 AM – 9:45 AM – Panel: Women Who SPARK Award for Transformational Leadership Team
-Winners Announced During Event
9:45 AM – 10:00 AM – Break
10:00 AM – 10:45 AM – Panel: Women Who SPARK Individual Transformation & Innovation Award Winners
-Winners Announced During Event
11:30 AM – 12:00 pm – Group Activity: Brain Dates
12:00 PM – 12:45 PM – Lunch
12:45 PM – 1:45 PM – Lifetime Achievement Award Closing Keynotes (2)
-Winners Announced During Event
1:45 PM – 2:30 PM – Key Takeaways & Next Steps
-Chima Chijioke (Georgia Power)
-Chris Hilborn (Liberty)
2:30 PM – Meeting Adjourns
Registration Information
Registration Information
U2030 Utility & Vendor Member Companies
If you are a U2030 member representing a utility or vendor company, you receive a block of attendee passes for each U2030 event.
Not sure if you’re a member? Email Mike Smith at [email protected] to find out.
Utility Non-Members
If you are a utility employee and do not have a corporate membership but wish to attend this event to learn more about U2030, you can register for a non-member ticket. If you become a member within three months after the event, we will credit your ticket price to your membership invoice. The registration link is coming soon.
If you are a vendor who wishes to participate, email Mike Smith at [email protected].
To receive the reduced room rate of $$$, please use this link to book your room.
The Thompson Hotel – a Hyatt Property
401 11th Ave S,
Nashville, TN 37203-4525
Room Rate: $359/night, expires August 16, 2024
Room Block: Booking Link Coming Soon
Website: Boutique Hotel in Downtown Nashville | Thompson Nashville by Hyatt
Join other event attendees at The Thompson Hotel, a Hyatt property in Nashville’s vibrant Gulch neighborhood. Situated between iconic Music Row and downtown Nashville, The Gulch epitomizes the city’s dynamic spirit, offering attendees an easy walk to renowned honky-tonks along Lower Broadway.