Customer Experience Center of Excellence Abstract:
As the US and the world move deeper into the energy transition, utilities have a unique opportunity to partner with their commercial and industrial customers to advance sustainability, improving the utility’s financial and operational future.
During this Customer Experience (CX) CoE session, we’ll hear from a utility executive leading sustainability with critical customers. They will share insights on program development, customer engagement, and the march toward mutually beneficial sustainability and business goals. We’ll also meet a large utility customer from Savannah Chatham County Public School System, executing a sustainability program in partnership with its utility and internal business leaders.
Key Takeaways:
- -Learn how to encourage C&I customers to value their sustainability journeys
- -Discuss how utilities can improve their relationships with critical C&I customers via sustainability services
- -Hear strategies to develop and deliver sustainability services for C&I customers that get results
Presenters:
- -Stacey Lusk, Director of Solution Sales, Georgia Power
- -Ashok “Sonny” Batra, Executive Director, Project Controls, Savannah Chatham County Public School System,
Moderator:
- -Mike Smith, Principal, U2030
Registration Link:
https://attendee.gotowebinar.com/register/6905023620895818846