Insights & resources
Perspectives on utility transformation, leadership, and the human side of change.
Case Study
Advancing SMUD’s Voice of the Customer (VoC) Program Brandy Bolden’s Vision: Turning Feedback into a Force for Transformation
At Sacramento Municipal Utility District (SMUD), customer-centricity is a core strength – but Brandy Bolden, the company’s Chief Customer Officer (CCO), saw the opportunity to go further. Her vision was…
Apr 14, 2026
3 min
Leadership Spotlights
The Camino de Santiago: The Road That Followed Me Home
A Personal & Professional Reset The Camino de Santiago is a network of ancient pilgrimage routes leading to…
Apr 9, 2026
8 min
Events & Conferences
ENERGIZE Retreat 2026: Where Utility Leaders Reconnect with What Matters Most
In an industry defined by constant pressure – extreme weather, aging infrastructure, regulatory scrutiny, and rapid technological change…
Apr 9, 2026
3 min
Awards & Recognition
Celebrating Sheri Rice’s Promotion at Seattle City Light
The Utility 2030 Leadership Collaborative (U2030) is proud to celebrate Sheri Rice’s recent promotion to Director of Transmission…
Apr 9, 2026
2 min
Sponsor Announcements
avertra Named Headline Sponsor of U2030’s ENERGIZE Retreat 2026
Charleston, SC — April 22, 2026 — Utility 2030 Leadership Collaborative (U2030) is proud to announce avertra as the Headline…
Apr 9, 2026
4 min
Events & Conferences
Next-Gen VoC: Why This DISTRIBUTECH Panel Is a Must-Attend
As utilities continue to navigate rising customer expectations, increasing complexity, and rapid digital transformation, one capability is becoming…
Apr 9, 2026
2 min
Events & Conferences
Cracking the Affordability Code: Why This DistribuTECH Panel Is a Must-Attend
Utilities across North America are facing rising costs, grid modernization investments, and increasing regulatory and customer pressures, while…
Apr 9, 2026
3 min
Leadership Spotlights
Leading With Heart: How Michelle Whittaker Sparks Confidence and Connection
Within InvoiceCloud’s mid-market CSM team, Michelle Whittaker is known as its “heart and soul”—a leader whose influence is…
Apr 9, 2026
4 min
Leadership Spotlights
Turning Vision Into Action: Lee Ann Head’s Leadership in Clean Energy
For more than two decades, Lee Ann Head has been at the forefront of innovation in the clean…
Apr 9, 2026
5 min
Research & Insights
Rethinking Priorities: Why Bold Utility Leadership Matters Now More Than Ever
The utility sector is standing at one of the most pivotal moments in its history. Reliability challenges are…
Apr 9, 2026
3 min