Insights & resources
Perspectives on utility transformation, leadership, and the human side of change.
Programs & Initiatives
Resilience, Innovation, and Trust: How the City of Provo’s Customer Service Team Transformed Challenges into Lasting Change
When the City of Provo faced one of the most turbulent periods in recent history—navigating a pandemic, civil…
Apr 9, 2026
5 min
Programs & Initiatives
From Sticky Notes to Bold Pilots: Your Challenge from INFLIGHT 2025
Utility and telecom leaders came together in Dallas, Atlanta, and Orlando in June 2025 for the first three…
Apr 9, 2026
4 min