INFLIGHT Workshops

The golden age of service with Paymentus

Immerse yourself in a one-day Learning Experience Design (LXD) workshop that explores the Golden Age of Service - restoring human-centered service, elevated by modern capabilities such as AI.

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Date

Jun. - Nov. 2026

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Location

5 cities nationwide + Webinar

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Format

Full-day workshop

info About INFLIGHT

The Golden Age of Service: Where Efficiency Meets Humanity

Utility leaders are being asked to do the impossible: lower cost to serve while delivering more human, trustworthy experiences. INFLIGHT, brought to you by U2030 and Paymentus, reframes that challenge.

This is not about going backward. It is about reclaiming what made service great: care, accountability, and human connection, and reimagining it with AI and digital tools to scale service without losing trust.

Thanks to our sponsors

Why it matters

Utilities are under pressure to modernize while maintaining trust, affordability, and reliability. As digital tools and AI reshape service, the risk is losing the human connection that customers depend on. The next era of service requires intention-preserving empathy and accountability while scaling with technology.

The experience

INFLIGHT is a highly interactive, one-day workshop where leaders explore real service challenges through an executive panel and hands-on visioning lab with surprise twists. Participants will examine what to preserve, evolve, and how to design experiences that balance human connection with intelligent capabilities in a rapidly changing environment.

Outcomes

Participants gain a clear vision of what modern service should look like and how to lead it. Identify specific behaviors to preserve, capabilities to adopt, and safeguards to implement. More importantly, gain the confidence and perspective to make intentional decisions that elevate organizational decision-making and customer experience.

groups Who should attend