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49 articles
One Customer at a Time: Beth Huerta’s Vision for a Smarter, More Inclusive Water Future Leadership Spotlights

One Customer at a Time: Beth Huerta’s Vision for a Smarter, More Inclusive Water Future

For Beth Huerta, leadership in the water sector comes down to one simple principle: “One Customer at a…

U2030 · Apr 9, 2026 · schedule 4 min
U2030 Art Installation Honoring Jacobi Jones Shines in TurnAround’s New Jacobi Center Org News

U2030 Art Installation Honoring Jacobi Jones Shines in TurnAround’s New Jacobi Center

BALTIMORE, MD — October 2025 — In a moving tribute to courage, healing, and hope, participants of the…

U2030 · Apr 9, 2026 · schedule 3 min
Trust Is the New KPI: How Utility Leaders Are Redefining Customer Experience Research & Insights

Trust Is the New KPI: How Utility Leaders Are Redefining Customer Experience

WE3 Panel | November 7, 10:55 – 11:30 AM Trust is the ultimate currency between utilities and their…

U2030 · Apr 9, 2026 · schedule 2 min
Building Trust, Breaking Silos, and Mentoring the Next Generation: The Leadership of Kirsten DePersis Leadership Spotlights

Building Trust, Breaking Silos, and Mentoring the Next Generation: The Leadership of Kirsten DePersis

For Kirsten DePersis, leadership is less about control and more about trust. As a senior leader at the…

U2030 · Apr 9, 2026 · schedule 4 min
U2030 and Energy Central Release 2025 Annual Research Report: “Rethinking Priorities: Bold Utility Leadership” Research & Insights

U2030 and Energy Central Release 2025 Annual Research Report: “Rethinking Priorities: Bold Utility Leadership”

October 2025 — The Utility 2030 Leadership Collaborative (U2030), in partnership with Energy Central, is proud to announce…

U2030 · Apr 9, 2026 · schedule 1 min
Leading with Integrity: Angie Byford’s Journey from Union Roles to Utility Leadership Leadership Spotlights

Leading with Integrity: Angie Byford’s Journey from Union Roles to Utility Leadership

When Angie Byford reflects on her career path at SEMO Electric Cooperative, she sees a journey defined not…

U2030 · Apr 9, 2026 · schedule 4 min
Powering the future: What bold utility leaders are considering now: Insights from POWER Engineers and WSP Research & Insights

Powering the future: What bold utility leaders are considering now: Insights from POWER Engineers and WSP

The Shifting Utility Landscape The days of “business as usual” in the utility industry are no longer with…

U2030 · Apr 9, 2026 · schedule 6 min
Resilience, Innovation, and Trust: How the City of Provo’s Customer Service Team Transformed Challenges into Lasting Change Programs & Initiatives

Resilience, Innovation, and Trust: How the City of Provo’s Customer Service Team Transformed Challenges into Lasting Change

When the City of Provo faced one of the most turbulent periods in recent history—navigating a pandemic, civil…

U2030 · Apr 9, 2026 · schedule 5 min
A Lifetime of Leadership: Raquel Berg’s Journey of Service, Innovation, and Resilience Leadership Spotlights

A Lifetime of Leadership: Raquel Berg’s Journey of Service, Innovation, and Resilience

Over her 28-year career in the utility industry, Raquel Berg has built a reputation as both a visionary…

U2030 · Apr 9, 2026 · schedule 4 min
Grace Under Pressure: Leah Davidge’s Journey of Trust, Resilience, and Authentic Leadership Leadership Spotlights

Grace Under Pressure: Leah Davidge’s Journey of Trust, Resilience, and Authentic Leadership

In the ever-changing world of utilities, leaders are often tested not only by technical challenges but also by…

U2030 · Apr 9, 2026 · schedule 4 min