Insights & resources
Perspectives on utility transformation, leadership, and the human side of change.
Leadership Spotlights
One Customer at a Time: Beth Huerta’s Vision for a Smarter, More Inclusive Water Future
For Beth Huerta, leadership in the water sector comes down to one simple principle: “One Customer at a…
Apr 9, 2026
4 min
Org News
U2030 Art Installation Honoring Jacobi Jones Shines in TurnAround’s New Jacobi Center
BALTIMORE, MD — October 2025 — In a moving tribute to courage, healing, and hope, participants of the…
Apr 9, 2026
3 min
Research & Insights
Trust Is the New KPI: How Utility Leaders Are Redefining Customer Experience
WE3 Panel | November 7, 10:55 – 11:30 AM Trust is the ultimate currency between utilities and their…
Apr 9, 2026
2 min
Leadership Spotlights
Building Trust, Breaking Silos, and Mentoring the Next Generation: The Leadership of Kirsten DePersis
For Kirsten DePersis, leadership is less about control and more about trust. As a senior leader at the…
Apr 9, 2026
4 min
Research & Insights
U2030 and Energy Central Release 2025 Annual Research Report: “Rethinking Priorities: Bold Utility Leadership”
October 2025 — The Utility 2030 Leadership Collaborative (U2030), in partnership with Energy Central, is proud to announce…
Apr 9, 2026
1 min
Leadership Spotlights
Leading with Integrity: Angie Byford’s Journey from Union Roles to Utility Leadership
When Angie Byford reflects on her career path at SEMO Electric Cooperative, she sees a journey defined not…
Apr 9, 2026
4 min
Research & Insights
Powering the future: What bold utility leaders are considering now: Insights from POWER Engineers and WSP
The Shifting Utility Landscape The days of “business as usual” in the utility industry are no longer with…
Apr 9, 2026
6 min
Programs & Initiatives
Resilience, Innovation, and Trust: How the City of Provo’s Customer Service Team Transformed Challenges into Lasting Change
When the City of Provo faced one of the most turbulent periods in recent history—navigating a pandemic, civil…
Apr 9, 2026
5 min
Leadership Spotlights
A Lifetime of Leadership: Raquel Berg’s Journey of Service, Innovation, and Resilience
Over her 28-year career in the utility industry, Raquel Berg has built a reputation as both a visionary…
Apr 9, 2026
4 min
Leadership Spotlights
Grace Under Pressure: Leah Davidge’s Journey of Trust, Resilience, and Authentic Leadership
In the ever-changing world of utilities, leaders are often tested not only by technical challenges but also by…
Apr 9, 2026
4 min