Insights & resources
Perspectives on utility transformation, leadership, and the human side of change.
Leadership Spotlights
Building Bridges, Driving Change: Rebecca Houser’s Vision for Inclusive, Customer-Centered Transformation
As a 2025 Women Who SPARK Award winner, Rebecca Houser of ContactPoint 360 is being recognized for her…
Apr 9, 2026
4 min
Leadership Spotlights
Building Trust, Driving Transformation: Tanya Terrell’s Leadership at BGE
In a sector where operational excellence and customer experience must go hand in hand, Tanya Terrell has established…
Apr 9, 2026
4 min
Org News
Utility 2030 Leadership Collaborative (U2030) Welcomes Joseph Ramallo of Los Angeles Department of Water and Power (LADWP) to the Executive Leadership Council
The Utility 2030 Leadership Collaborative (U2030) is pleased to announce that Joseph Ramallo, Assistant General Manager and Chief…
Apr 9, 2026
2 min
Leadership Spotlights
Meeting Customers Where They Are: Jessica McColgin’s Mission to Build Trust and Equity in Clean Energy
For Jessica McColgin, leadership in the utility sector is not just about programs and policies—it’s about people. As…
Apr 9, 2026
4 min
Research & Insights
From ChimaBot to Broader Decision-Making Support: The Sequel Nobody Saw Coming
Remember that moment at SPARK 2025—September at Seattle’s iconic Edgewater Hotel—when Bashir Bseirani, CEO of Avertra, Chima Chijioke,…
Apr 9, 2026
4 min
Leadership Spotlights
One Customer at a Time: Beth Huerta’s Vision for a Smarter, More Inclusive Water Future
For Beth Huerta, leadership in the water sector comes down to one simple principle: “One Customer at a…
Apr 9, 2026
4 min
Org News
U2030 Art Installation Honoring Jacobi Jones Shines in TurnAround’s New Jacobi Center
BALTIMORE, MD — October 2025 — In a moving tribute to courage, healing, and hope, participants of the…
Apr 9, 2026
3 min
Research & Insights
Trust Is the New KPI: How Utility Leaders Are Redefining Customer Experience
WE3 Panel | November 7, 10:55 – 11:30 AM Trust is the ultimate currency between utilities and their…
Apr 9, 2026
2 min
Leadership Spotlights
Building Trust, Breaking Silos, and Mentoring the Next Generation: The Leadership of Kirsten DePersis
For Kirsten DePersis, leadership is less about control and more about trust. As a senior leader at the…
Apr 9, 2026
4 min
Research & Insights
U2030 and Energy Central Release 2025 Annual Research Report: “Rethinking Priorities: Bold Utility Leadership”
October 2025 — The Utility 2030 Leadership Collaborative (U2030), in partnership with Energy Central, is proud to announce…
Apr 9, 2026
1 min