The path to better utility CX is at times a bumpy ride. As the very nature of how the utility operates and engages with its customers changes, and as technology evolution continues to accelerate, keeping the CX experience aligned with these changes has been a challenge.
The good news is that many utilities have embraced changes in the business and technology landscape, and are innovating continuously to improve their customers’ experiences.
In this CX CoE we’ll be hearing from leaders on the front lines of where technology meets customers, sharing experiences and lessons learned.
Speakers:
Marci Westlake, Customer Service Manager, Truckee Meadow Water Authority and
Kari Hyde, Program Manager, Grid Innovation and Demand Side Management, ENMAX
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