In the current state of constant change, utilities are working to get “ahead of the curve’ with eir own innovation organizations and processes. This is especially true in the customer space, where customer expectations are being elevated as digital operations and engagement become an every day part of life for consumers.
In this session we’ll get a look at the innovation process inside of a customer organization at a large investor-owned utility.
Speaker: Miles Biel, Consumers Energy
Click here for Members Only Resources
Leave a comment