Ticket Prices
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General Admission: $99
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U2030 Members: $49
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Paymentus Clients: (Complimentary - Email Bentley Claudon at bclaudon@paymentus.com Paymentus to get a promo code)
Thanks to Our Sponsors!
Ready to Soar with Us? Join the IN-FLIGHT journey as a sponsor and connect directly with utility and telecom decision-makers across the U.S. Let’s collaborate to put your brand in front of the right people, in the right way—co-creating value and visibility throughout the experience.
Contact us at info@utility2030.org to explore available sponsorship packages, speaking opportunities, and brand activations.
Sponsorships
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Affordability in Action - Strategies to reduce cost-to-serve while supporting low-income and vulnerable customers.
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Operational Cost Reduction - Proven tactics to optimize billing, print, and payment systems without sacrificing service.
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Customer Communication & Prioritization - How to align investments and expectations with data, clarity, and empathy.
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Customer-Centric Innovation - Explore emerging CX trends that balance operational goals with what today’s customers actually want.
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Evolving Preferences - Understand and adapt to changing consumer behavior, expectations, and digital habits.
What You'll Learn
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Utility & Telecom Executives & Department Heads - Focused on strategy, transformation, and CX.
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Financial Leaders & Strategists - Driving affordability, budget alignment, and ratepayer equity.
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CX, Billing, & Payments Teams - Seeking improved customer engagement and operational efficiency.
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Solution Providers - Offering services in billing, CIS, payment platforms, and customer engagement.
Who Should Attend From Your Flock
Facilitators & Presenters
Agenda
Day 2 - Workshop
9:00 – 9:30AM | Welcome, Safety & Customer Moment, Affordability Confessions
9:30 – 9:45 AM | Icebreaker Activity at your Table | ”Soar or Snore”
9:45–10:00 AM | Networking Break
10:00–11:00 AM | Panel: Navigating the Affordability Crisis for Your Customers
11:00–12:00 PM | Gallery Walk Tech Trends Session: What’s Next in Billing, Payments & Engagement
12:00–12:45 PM | Lunch (Sponsor - PayPal) & Community Service Project (Sponsor: VertexOne)
12:45–2:30 PM | Session: Cost Savings & Investments | Budget Reboot Simulation
2:30 – 2:45 PM | Networking Break
2:45–3:30 PM | Paymentus Market Update, Closing & Postcard Commitments
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Take Flight with U2030 & Paymentus – Fly Higher & Farther, Together
Today’s utility and telecom leaders face a high-stakes balancing act: rising costs, growing customer expectations, and the urgent need to modernize—while keeping services affordable and accessible.
Join us for U2030 INFLIGHT 2025, a six-city event series designed to help you step away from daily pressures and focus on practical solutions. In this highly interactive Learning Experience Design (LXD) workshop, we’ll work together to:
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Lower your cost-to-serve
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Tackle affordability challenges
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Modernize customer communications
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Streamline the print-to-payment ecosystem
Let’s turn one of the industry’s biggest challenges into bold opportunities for innovation, equity, and lasting impact.
