INFLIGHT 2026 | The Golden Age of Service | Landing in a City Near You | Jun. – Aug. 2026.
Building on the momentum of the 2025 INFLIGHT Workshop Series, U2030 and Paymentus are once again joining forces to deliver an interactive learning experience, designed for utility and telecom customer experience leaders.
Coming to a City Near You - Registration Coming Soon
Phoenix, AZ
June 10
Chicago, IL
June 18
Fort Lauderdale, FL
July 15
Atlanta, GA
July 29
Dallas, TX
August 20
Preliminary Agenda
INFLIGHT 2026 Dates: June 10 (Phoenix), June 18 (Chicago), July 15 (Fort Lauderdale), July 29 (Atlanta), or August 20 (Dallas)
8:00–8:30 AM – Breakfast & Networking
8:30–9:00 AM – Welcome, Customer Moment, Safety Moment & Golden Age of Service Workshop Framing
9:00–9:45 AM – Introductions & Icebreaker
9:45–10:00 AM – Break
10:00–11:00 AM – Keynote Panel
11:00 AM–12:15 PM – The Golden Service Visioning Lab | Phases 1–3
Lab Orientation & Instructions
-
Phase 1: Golden Foundations: Human Behaviors That Built Trust
-
Phase 2: Intelligent Acceleration: Systems That Strengthen
-
Phase 3: The Hidden Cost of Optimization
12:15–1:15 PM – Lunch & Charitable Giving Project
1:15–1:30 PM – Paymentus Market Update
1:30–2:15 PM – Golden Age of Service Visioning Lab | Phase 4 | Designing the Next Gold Standard
-
Golden Solutioning Segment
-
Golden Presentation Segment
2:15–2:35 PM – Golden Showcase, Vote & Break
2:35–2:45 PM – Learning Experience Design (LXD) Activity
2:45 PM – Solution Winner Recognition & Closing Commitments
What Do You Want to Do Next?
Get organization-wide access to leadership programs, events, tools, and community.
EXPLORE CORPORATE MEMBERSHIPS
Inquire about targeted advisory support for complex transformation challenges.
ASK ABOUT ADVISORY SERVICES
Participate in an immersive leadership event or webinar.
REGISTER FOR AN EVENT
Partner with U2030 to support high-impact utility leaders.
SPONSOR AN EVENT
NOMINATE AN AWARD WINNER
Get important Insights, invitations, and announcements though U2030’s monthly publication.