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Utility & Telecom Executives & Department Heads - Focused on strategy, transformation, and CX.
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Financial Leaders & Strategists - Driving affordability, budget alignment, and ratepayer equity.
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CX, Billing, & Payments Teams - Seeking improved customer engagement and operational efficiency.
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Solution Providers - Offering services in billing, CIS, payment platforms, and customer engagement.
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Problem Solvers - Innovators of all types who care about overcoming the affordability and cost-to-serve challenges affecting Americans
Who Should Attend?
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Affordability in Action - Strategies to reduce cost-to-serve while supporting low-income and vulnerable customers.
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Operational Cost Reduction - Proven tactics to optimize billing, print, and payment systems without sacrificing service.
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Customer Communication & Prioritization - How to align investments and expectations with data, clarity, and empathy.
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Customer-Centric Innovation - Explore emerging CX trends like AI that are balancing operational goals with what today’s customers actually want.
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Evolving Preferences - Understand and adapt to changing consumer behavior, expectations, and digital habits.
What You Will Learn
INFLIGHT 2025: Tackling Affordability Together
Today’s utility and telecom leaders face a high-stakes balancing act: rising costs, growing customer expectations, and the urgent need to modernize—while keeping services affordable and accessible.
Join us for U2030 INFLIGHT 2025, a six-city event series offered through a partnership with Paymentus and designed to help you step away from daily pressures and focus on practical solutions. In this highly interactive Learning Experience Design (LXD) workshop, we’ll work together to:
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Lower your cost-to-serve
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Tackle affordability challenges
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Modernize customer communications
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Streamline the print-to-payment ecosystem
Let’s turn one of the industry’s biggest challenges into bold opportunities for innovation, equity, and lasting impact.
Sponsored by PayPal, Harris, VertexOne, and Cubby Paperless, We have one workshop left in 2025. Sign up today!
