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Advancing SMUD’s Voice of the Customer (VoC) Program Brandy Bolden’s Vision: Turning Feedback into a Force for Transformation
At Sacramento Municipal Utility District (SMUD), customer-centricity is a core strength – but Brandy Bolden, the company’s Chief Customer Officer (CCO), saw the opportunity to go further. Her vision was…
U2030
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Apr 14, 2026
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schedule
3 min
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