In this episode of Zpryme’s On The Grid: Humanizing Affordability series, Jason Rodriguez is joined by Vanessa Edmonds, Gretchen Stanford, and Chris Hilborn to explore how utilities can put people back at the center of affordability and transformation.
The conversation looks at the role frontline employees can play in reducing friction, improving assistance programs, rebuilding customer trust, and bringing the customer perspective into larger decisions around rates and investment. It also raises an important question for the industry: Can the people we serve afford the future we’re building?
Produced by Zpryme, On The Grid brings together voices from across the energy industry to explore the issues shaping utilities, customers, and communities.
