INFLIGHT 2026 | The Golden Age of Service | Landing in a City Near You | Jun. – Aug. 2026.
Building on the momentum of the 2025 INFLIGHT Workshop Series, U2030 and Paymentus are once again joining forces to deliver an interactive learning experience, designed for utility and telecom customer experience leaders.
Coming to a City Near You - Registration Coming Soon
Preliminary Agenda
INFLIGHT 2026 Dates: June 10 (Phoenix), June 17 (Chicago), July 15 (Fort Lauderdale), July 29 (Atlanta), or August 20 (Dallas)
8:00–8:30 AM – Breakfast & Networking
8:30–9:00 AM – Welcome, Customer Moment, Safety Moment & Golden Age of Service Workshop Framing
9:00–9:45 AM – Introductions & Icebreaker
9:45–10:00 AM – Break
10:00–11:00 AM – Keynote Panel
11:00 AM–12:15 PM – The Golden Service Visioning Lab | Phases 1–3
Lab Orientation & Instructions
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Phase 1: Golden Foundations: Human Behaviors That Built Trust
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Phase 2: Intelligent Acceleration: Systems That Strengthen
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Phase 3: The Hidden Cost of Optimization
12:15–1:15 PM – Lunch & Charitable Giving Project
1:15–1:30 PM – Paymentus Market Update
1:30–2:15 PM – Golden Age of Service Visioning Lab | Phase 4 | Designing the Next Gold Standard
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Golden Solutioning Segment
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Golden Presentation Segment
2:15–2:35 PM – Golden Showcase, Vote & Break
2:35–2:45 PM – Learning Experience Design (LXD) Activity
2:45 PM – Solution Winner Recognition & Closing Commitments
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