Utility 2030 Leadership Collaborative (U2030) Welcomes Joseph Ramallo of Los Angeles Department of Water and Power (LADWP) to the Executive Leadership Council

The Utility 2030 Leadership Collaborative (U2030) is pleased to announce that Joseph Ramallo, Assistant General Manager and Chief Customer Officer for the Los Angeles Department of Water and Power (LADWP), has joined the organization’s Executive Leadership Council.

Joseph brings decades of experience in public service, utility leadership, customer engagement, and community-centered strategy. At LADWP—the largest municipal utility in the United States—he has led transformative work across customer service modernization, communications, program development, and cross-agency collaboration. His leadership has been instrumental in strengthening trust, enhancing digital customer experience, and expanding equitable access to essential utility programs for millions of Angelenos.

“Joseph’s deep expertise in customer experience, community partnership, communications, and public engagement makes him an invaluable addition to the Executive Leadership Council,” said Vanessa Edmonds, Founder and CEO of U2030. “His professionalism, long-standing dedication to LADWP and to our industry reflect the kind of forward-looking, people-first leadership our members depend on. We’re thrilled to welcome his voice, insight, and energy to the table.”

As a member of the Executive Leadership Council, Joseph will help guide U2030’s strategic direction, contribute to thought leadership across the community, and collaborate with peers nationwide to address workforce, customer, and technology challenges shaping the next decade of utility transformation.

U2030 is honored to welcome Joseph Ramallo to this distinguished group of leaders and looks forward to the insight and impact he will bring to the collaborative.