For more than two decades, Lee Ann Head has been at the forefront of innovation in the clean energy sector—blending end-user research and insights, new product development, and implementation best practices into solutions that not only work on paper but also make a tangible difference in people's lives. Colleagues describe her as a visionary leader, but Lee Ann is quick to emphasize that her success stems from her relentless focus on the customer.   A Customer-Centric Approach to Complex...

The utility sector is standing at one of the most pivotal moments in its history. Reliability challenges are intensifying. Customer expectations are evolving. Clean energy goals are accelerating. Regulatory pressures are mounting. And leaders—already stretched thin—are being asked to make decisions that will shape not just the future of their organizations, but the future of entire communities. Part 1  of the Utility 2030 Leadership Collaborative (U2030)  and Energy Central Annual Research...

As a 2025 Women Who SPARK Award winner, Rebecca Houser of ContactPoint 360 is being recognized for her transformative impact on customer operations and her ability to balance efficiency and empathy. With a career devoted to improving utility customer experiences, Rebecca’s story reflects resilience, innovation, and a relentless commitment to inclusivity.   Putting the Customer at the Center For Rebecca, creating a customer-centric operation is about more than process—it’s about perspective....