Within InvoiceCloud’s mid-market CSM team, Michelle Whittaker is known as its “heart and soul”—a leader whose influence is felt not just in outcomes, but in the culture she cultivates. For Michelle, that culture begins with relationships. “Creating a strong team culture starts with nurturing genuine connections,” she says. “I lead with transparency, listen to understand—not just to respond—and celebrate others’ successes as if they were my own.” That commitment to making people feel “seen,...

For more than two decades, Lee Ann Head has been at the forefront of innovation in the clean energy sector—blending end-user research and insights, new product development, and implementation best practices into solutions that not only work on paper but also make a tangible difference in people's lives. Colleagues describe her as a visionary leader, but Lee Ann is quick to emphasize that her success stems from her relentless focus on the customer.   A Customer-Centric Approach to Complex...

The utility sector is standing at one of the most pivotal moments in its history. Reliability challenges are intensifying. Customer expectations are evolving. Clean energy goals are accelerating. Regulatory pressures are mounting. And leaders—already stretched thin—are being asked to make decisions that will shape not just the future of their organizations, but the future of entire communities. Part 1  of the Utility 2030 Leadership Collaborative (U2030)  and Energy Central Annual Research...