
ENERGIZE Retreat
Powerfully Human
April 22, 2026 | Charleston, SC
9:00 AM – 8:30 PM
As utilities navigate rapid change driven by technology, regulation, and rising expectations, leaders are being asked to adapt faster than ever. While AI and advanced systems are transforming how work gets done, the most critical parts of leadership remain human—judgment, empathy, trust, and courage under pressure. The 2026 ENERGIZE Retreat is an immersive leadership reset designed to strengthen these capabilities and help you lead with clarity and confidence in an increasingly complex world.
Hotel Room Block
Francis Marion Hotel
Deadline to receive our group block rate is Thursday, March 19.
Group rate is $269/night + taxes.
Rate available for Monday 4/20, Tuesday 4/21 and Wednesday 4/22.
Hotel cancellation policy is 7 days prior to arrival to receive a full refund.
Questions about the hotel reservations , contact: Sandy Isho sisho@utiltiy2030.org
Who Should Attend
The ENERGIZE Retreat is designed for utility leaders seeking renewal and perspective, wishing to reflect, reconnect, and strengthen how you show up—for your teams, organizations, and communities, including:
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Executive and Senior Leaders - CEOs, COOs, CIOs, CTOs, CFOs, and VPs responsible for enterprise-wide strategy, transformation, and public accountability.
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Customer, Communications, and Experience Professionals - Leaders shaping customer trust, affordability strategies, communications, and public-facing decisions in highly scrutinized environments.
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Technology, Digital, and Innovation Leaders – Executives, directors, managers, and supervisors integrating AI, advanced systems, and data-driven tools—while ensuring human judgment, ethics, and accountability remain central.
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Operations and Field Leadership - Leaders responsible for reliability, safety, emergency response, and real-time decision-making under pressure.
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People, Culture, and Change Leaders - HR, organizational effectiveness, DEI, and change management professionals supporting workforce resilience and leadership readiness.
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Emerging and High-Potential Leaders - Directors, managers, individual contributors, and program leaders preparing to step roles with increasing responsibilities.

To maximize time and cost efficiencies related to travel, we are co-locating three additional events—two held the day before the ENERGIZE Retreat and one held the day after. When you register for ENERGIZE, you will have the opportunity to register for these optional events. Please review each event carefully to confirm the intended audience before registering.
ENERGIZE Retreat Add-Ons
RADIATE Participant Workshop
Open to RADIATE 25-26 Mixed-Utility Program Participants
Date: April 21, 2026
Location: Charleston, SC
More Information Coming Soon
RADIATE Alumni Workshop
Open to RADIATE 24-25 RADIATE Graduates
Date: April 21, 2026
Location: Charleston, SC
More Information: Coming Soon
Customer Panel

Christine Miles
National Accounts Sales, Paymentus, Session Moderator

Hayley Dautrich
Marketing Specialist, Paymentus, Gen Z (1997–2012)

Steve Deitz
Strategic Partner Manager, DXC Insurance, Gen X (1965–1980)

Emily Fairchild
SEO & Content Marketing Manager, Millennial (1981–1996)

Kevin Wainman
Retired, Baby Boomer (1946–1964)
Agenda
ENERGIZE Retreat
Facilitators & Speakers

Jody Allison
VP Customer Experience Operations & Transformation, Xcel Energy

Bashir Bseirani
CEO, Avertra

Matt Chester
Principal, Member Success, U2030

Leah Covington
Director, Gas System Operations, BGE

Isaac Edmonds
Digital Marketing & Communications Manager, U2030
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Vanessa Edmonds
CEO, U2030

Brian Gentry
VP, Operations, ContactPoint 360

Zoraya Oliver-Griffin
Chief Resiliency & Emergency Officer, LADWP

Nihat Guven
CEO, PurpleBox & CTO, U2030

Nicole Haskins
Vice President, Sales & Marketing, Paymentus

Kendall Helm
Chief Strategy & Sustainability Officer, LADWP

Chris Hilborn
President, Advisory, U2030

Nicole Howard
EVP, Promise Pay

Rachel Hudson
Information Technology Supervisor, SMUD

Stephanie Irwin
Partnership Manager, Allconnect

Janisse Quinones
CEO & Chief Engineer, LADWP

JanisseBot
AI Leadership Bot, Created by Avertra

Theresa Robey
VP, Customer Success, Avertra

Brittany Ross
Manager, Financial Operations, Central States Water Resources

Mandip Samara
CEO, Burbank Water & Powr

Bobbi Schroeppel
VP, Customer Care, Communications & HR, Northwestern Energy

Dwight Scruggs
VP, Enterprise Business Development, Utility API

Jay Stowe
CEO, Stowe Utility Group

Mona Zeedan
Head of MiCustomer User Group, Avertra

Dan Tunnicliff
Regional VP of Sales, Opower/Oracle

Jessica Tsosie
Assistant Manager, NTUA
Tuesday, April 21, 2026
6:00 PM – 8:30 PM | Welcome Dinner & Entertainment | Francis Marion Hotel
Human Connection & Laughter
ENERGIZE begins with a hosted, sit-down dinner featuring Charleston cuisine—designed to prioritize human connection, presence, and shared laughter.
The evening includes welcome remarks from Vanessa Edmonds, Chris Hilborn, Jody Allison, and ENERGIZE headline sponsor Bashir Bseirani, CEO of Avertra, followed by a stand-up comedy set by Dwight Scruggs, VP of Enterprise Business Development at UtilityAPI, written exclusively for U2030 members.
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Vanessa Edmonds, U2030
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Chris Hilborn, U2030
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Jody Allison, Xcel Energy
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Bashir Bseirani, Avertra
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Dwight Scruggs, UtilityAPI
Wednesday, April 22
7:00 AM – 8:00 AM | Powerfully Human in Motion: Walking & Running Tours
Presence Begins in the Body
Start the day with movement and mindfulness through a guided walk (~2.5 miles) or run (~4 miles) through historic Charleston. Movement grounds attention, regulates stress, and sharpens awareness—essential skills for leaders operating under constant pressure.
Facilitators:
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Chris Hilborn (Running Group)
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Hayley Dautrich (Walking Group)
9:00 AM – 9:30 AM | Continental Breakfast & Networking
Connection Without Agenda
Participate in an informal breakfast designed for conversation, reconnection, and ease—creating space for human connection before the day’s deeper work begins.
9:30 AM – 10:00 AM | Welcome, Safety Moment, Customer Moment & Introductions
Creating Conditions for Courage
This opening session establishes psychological safety, shared intention, and customer-centered grounding. Leaders cannot lead humanely without safety, empathy, and a clear sense of who they serve.
Welcome:
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Vanessa Edmonds, U2030
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Chris Hilborn, U2030
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Jody Allison, Xcel Energy
Retreat Facilitators
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Christy Dray, SMUD
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Leah Covington, BGE
10:00 AM – 10:45 AM | Panel: Misconceptions About Females in the C-Suite
The Human Cost of Invisible Pressure
Hear a candid discussion on assumptions, bias, and emotional labor—and how these unseen forces shape leadership behavior, decision-making, and resilience at the highest levels.
Moderator: Dan Tunnicliff, Opower/Oracle
Panelists:
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Janisse Quiñones, LADWP
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Mandip Samra, Burbank Water & Power
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Vanessa Kisicki, Salt River Project
10:45 AM – 11:00 AM | Break
11:00 AM – 11:15 AM | LXD Session
Powerfully Human in Practice
Participate in a short, reflective Learning Experience Design (LXD) session designed to ground leadership in the human behaviors that matter most under pressure. Through guided reflection and peer exchange, participants explore how presence, empathy, accountability, and intention shape trust and outcomes for customers, teams, and communities. This session primes leaders to move from insight to action by reconnecting them to how their humanity is experienced—and how small shifts can create meaningful impact.
Facilitator: Brittany Ross, Manager, Financial Operations, Central States Water Resources
11:15 AM – 12:00 PM | Panel: Don’t Take Anything Personally
Emotional Resilience in a Highly Visible World
Applying Agreement #2 from The Four Agreements, this session explores how leaders maintain clarity, composure, and compassion amid scrutiny, criticism, and constant demand.
Moderator: Nicole Howard, Promise Pay
Panelists:
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Bobbi Schroeppel, Northwestern Energy
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Rachel Hudson, SMUD
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Jay Stowe, Stowe Utility Group
12:00 PM – 1:00 PM | Lunch & Charitable Giving Project
Empathy as a Leadership Practice
Participate in a shared meal, paired with hands-on service, reinforcing the value that leadership doesn’t start with strategy; it starts with empathy and a responsibility to the community.
Facilitator: Isaac Edmonds
1:00 PM – 2:15 PM | Human + AI Segment Sessions
Defining, Testing, and Owning the Powerfully Human Advantage
As artificial intelligence becomes more embedded in utility operations and decision-making, leaders are confronting critical questions about roles, responsibility, and relevance. This three-part sequence is intentionally designed to define the boundaries between AI and human leadership, test those boundaries under pressure, and help leaders confidently own their uniquely human role in an AI-enabled world.
1:00 PM – 1:45 PM | Meet the JanisseBot: Phase 2 of the ChimaBot Experiment
Understanding the Tool
Participate in a live demonstration and discussion exploring AI digital twins, ethics, and crisis leadership. This session clarifies where AI adds value through speed, pattern recognition, and insight—and where human judgment, accountability, and values must lead. Participants leave with a clear understanding of AI’s role as an input to leadership, not an authority over it.
Moderator: Bashir Bseirani
Panelists:
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Janisse Quiñones, LADWP
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JanisseBot, AI Bot Created by Avertra
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Kendall Helm, LADWP
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Zoraya Oliver-Griffin, LADWP
1:45 PM – 2:00 PM | Powerfully Human: Owning the Decision
Integrating and Reclaiming Confidence
Participate in an interactive Learning Experience Design (LXD) session focused on where technology ends and human leadership begins. Through guided reflection and peer exchange, this session reconnects leaders to the judgment, empathy, and accountability that define their role. Participants leave grounded in their responsibility to lead with confidence rather than defer in high-stakes moments.
Facilitator: Nihat Guven, PurpleBox & U2030
2:00 PM – 2:15 PM | Crisis in 90 Seconds: Micro-Fire Drills
Deciding Under Pressure
Participate in rapid-fire crisis scenarios requiring real-time leadership decisions in 90 seconds, with and without AI-supported inputs. This fast-paced experience highlights how experience, intuition, emotional regulation, and accountability shape outcomes when time, data, and certainty are limited. Participants gain firsthand insight into the human burden of decision-making when the stakes are high.
Facilitator: Matt Chester
2:15 PM – 3:15 PM | Panel: Generational Perspectives – Customer Panel
Building Trust Across Generations
Customers from five generations share how trust, communication, and expectations differ—and what remains fundamentally human across generations.
Moderator: Christine Miles
Panelists:
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Christine Miles, National Accounts Sales, Paymentus, Session Moderator
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Hayley Dautrich, Marketing Specialist, Gen Z (1997–2012)
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Steve Dietz, Gen X (1965–1980)
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Emily Fairchild, SEO & Content Marketing Manager, Millennial (1981–1996)
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Kevin Wainman, Retired, Baby Boomer (1946–1964)
3:15 PM – 4:00 PM | Ask Us Anything: Roundtable Rotations
Human Answers to Real Questions
Small-group, candid conversations hosted by utility leaders. No scripts. No slides. Just real questions, lived experience, and real insights.
Facilitator: Theresa Robey, Avertra
Table Hosts:
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Mandip Samra, Burbank Water & Power
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Janisse Quinones, LADWP
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Kendall Helm, LADWP
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Bobbi Schroeppel, Northwestern Energy
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Jody Allison, Xcel Energy
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Vanessa Kisicki, Salt River Project
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Jay Stowe, Stowe Utility Group
4:00 PM - 4:45 PM | Ignite Talks
Enlighten Us but Make it Quick
Hear short, five-minute Ignite Talks where leaders share a personal insight, or lessons they’ve learned about being "Powerfully Human", human moments, choices, and behaviors that shape meaningful leadership.
Moderator:
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Brian Gentry, ContactPoint 360
Speakers:
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Mona Zeedan, Avertra
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Stephanie Irwin, Allconnect
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Jessica Tsosie, NTUA
4:45 PM – 5:00 PM | Getting Things Done & Closing
Committing to Powerfully Human Leadership
Reflection, commitment postcards, and participation in the Powerfully Human Commitment Wall—turning insight into intention and action.
Facilitators:
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Vanessa Edmonds, U2030
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Chris Hilborn, U2030
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Jody Allison, Xcel Energy
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Bashir Bseirani, Avertra
6:00 PM – 8:30 PM | Closing Dinner | Sponsored by Paymentus
Celebrating Humanity & Gratitude Toasts, South Carolina Aquarium
Celebrate what you’ve learned during a closing dinner at the South Carolina Aquarium, featuring open-mic gratitude, recognition, and community—honoring the relationships and courage built throughout the retreat.
Speakers:
Nicole Haskins, Paymentus
Francis Marion Hotel
Rising above Charleston’s Historic District, the Francis Marion Hotel blends Southern charm, historic elegance, and modern comfort—making it the perfect setting for the ENERGIZE Retreat.
Overlooking Marion Square and just steps from the city’s iconic gardens, boutiques, and restaurants, the hotel inspires both reflection and connection. Its timeless character and creative energy provide an ideal backdrop for meaningful dialogue and rejuvenated leadership..
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