Andrea Blomquist, Utility Customer Care Manager at the City of Roseville, has revolutionized utility billing and customer engagement by introducing modern digital solutions like InvoiceCloud. Her leadership has streamlined payment processing, offering self-service options such as pay-by-text and AutoPay, significantly improving customer satisfaction and reducing operational costs. Andrea also spearheaded the successful implementation of a new Customer Information System (CIS), which increased online enrollment by over 200% and paperless billing adoption by 373%, enhancing both customer experience and internal efficiency. A passionate advocate for gender diversity in leadership, Andrea mentors women within her organization, fostering a culture of empowerment and helping to advance women’s careers in the utility sector.
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