2021 CRYSTAL BALL PREDICTIONS

James Riley and Vanessa Edmonds give their 2021 crystal ball predictions for the customer centric utility. 

CLEANING UP OPERATIONAL CLUTTER TO BUILD A CUSTOMER FIRST COMPANY

When customer-obsessed companies like Amazon and Chick Fil A started driving us in the direction of new and fast-evolving, customer expectations, utility companies started jumping on the customer-centricity bandwagon, and for good reasons.

Ask the Leadership Coach Series - This month's theme is "Emotional Wellbeing in the workplace"

Best selling author and Leadership Coach, Dr. Randy Ross answers this week’s question: What advice would you give leaders for unifying and adapting in the midst of challenging times and uncertainty?

NEW UTILITY PRODUCTS & SERVICES PART 2: TECHNOLOGY ENABLEMENT FOR VALUE ADDED PRODUCTS & SERVICES

Against a backdrop of declining revenues, utilities are expected to make substantial investments to modernize infrastructure and keep pace with fast evolving customer expectations. How utilities are going to fund these investments is an increasing concern, but several utilities are advancing down the path toward a solution.
In part 2 of this virtual roundtable series, panelists will discuss the critical success factors for delivering utility value added products and services to offset declining commodity revenues.

NEW UTILITY MODELS FOR AUGMENTING SHRINKING REVENUE

Virtual roundtable sponsored by IBEX discussing the challenges utilities are going thru and what kind of new revenue streams will they need for the future.

THE FUTURE OF THE UTILITY BUSINESS AND HOW TO KEEP PACE WITH IT’S CHANGING SHAPE

Part 2 in the webinar series “Balancing Empathy & Utility Needs When Money is Tight”. A slow economic recovery, increased remote working, smarter self-service options, specialized contact center agent training. COVID-19 is permanently changing the way we live and work. Agility is going to be critical for utilities to adapt and thrive. This webinar focuses on what the new “evolving normal” landscape.

CRISIS BEST PRACTICES PART ONE

Part 1 in the webinar series “Balancing Empathy & Utility Needs When Money is Tight”. 

MANAGING THE UTILITY BUSINESS IN A COVID-19 WORLD

How companies responsible for critical infrastructure are sustaining business operations, customer services and employee safety against mounting challenges being presented but the COVID-19 pandemic.