U2030 CX CoE Meeting: Beyond the Hype: The Promise of AI in the Utility-to-Customer Equation
Tue, Oct 22
|https://us06web.zoom.us/j/86732657416
AI and its many uses are becoming ubiquitous. Bloomberg recently reported that AI will be a $1.3 Trillion market by 2032. For utilities, this creates many new opportunities, but also its share of challenges, as well.
Time & Location
Oct 22, 2024, 1:00 PM – 2:00 PM EDT
https://us06web.zoom.us/j/86732657416
About the event
Abstract:
AI and its many uses are becoming ubiquitous. Bloomberg recently reported that AI will be a $1.3 Trillion market by 2032. For utilities, this creates many new opportunities, but also its share of challenges, as well. In this session we’ll look at the potential improvements in customer engagement and experience for utilities and their customers, and also discuss the possible pitfalls to be wary of as the industry enters this new technology space. We’ll hear from a utility leader that is grappling with how to incorporate AI onto its customer practices, and from an SME that can speak to the potential that AI represents for utilities and their customers.
Key Takeaways:
Learn how a utility customer leader is incorporating AI into the utility’s customer practices to improve the customer experience as well as the business performance of the utility’s customer organization.
Dive into the potential upside, as well…