EPR CoE Session: The Outage Odyssey: Utility Improvements in Outage Communications

The utility industry has made huge leaps forward in improving outage operations and in communicating with customers and stakeholders during critical outage and emergency operations. The dynamics around communicating with customers and stakeholders during an outage are fascinating: How are the utility’s systems supporting accurate information to its customers? What are the roles of local government coordinating with the utility and its leadership? How is social media impacting a utility’s ability to improve its connection to its customers during these acute situations? In this session we’ll look at how utilities are “Moving the ball forward” during outage and emergency situations.

Key Takeaways

1. Learn about how utility systems are enabling utilities to improve ETRs and overall customer communications.

2. Learn how utilities are working with local agencies – city government, county/state emergency services, media – to improve the public’s knowledge of the outage and help them manage their lives during…