top of page
U2030_BG_1920x600.png

Fri, Aug 09

|

https://us06web.zoom.us/j/88550097562

CX CoE Meeting: A New Game Plan for Customers: Leveraging Amazon Customer Service Principles

Discover how utilities can adopt Amazon's revolutionary customer service practices in our upcoming session discussing customer engagement and satisfaction within the utility sector. This is a member-only meeting. If you’d like to attend as a guest RSVP below.

CX CoE Meeting: A New Game Plan for Customers: Leveraging Amazon Customer Service Principles
CX CoE Meeting: A New Game Plan for Customers: Leveraging Amazon Customer Service Principles

Time & Location

Aug 09, 2024, 1:00 PM – 2:00 PM EDT

https://us06web.zoom.us/j/88550097562

Guests

About the event

Overview 

Amazon has revolutionized the retail industry, becoming an indispensable part of modern life. This transformation, driven by innovative customer service practices, prompts the question: how can utilities adopt similar strategies?

In 2022, the U2030 team and our partners published a white paper analyzing Amazon's customer service techniques. This session will explore how utilities integrate these principles into customer service operations. The discussion will focus on enhancing customer engagement and satisfaction within the utility sector by featuring executive insights and practical applications. Audience participation will be encouraged through questions moderated by our panel.

 

Key Takeaways 

  • Executive Insights: Understand how utility executives perceive and optimize the utility-customer relationship for mutual benefit.
  • Amazon's Tactics Applied: This session will help you gain a detailed understanding of Amazon’s customer engagement strategies and how utilities are adapting them.
  • Industry Analysis: Receive a comprehensive summary and analysis of current customer engagement practices in the utility industry.

 Panelists 

  • Sean Vanslyke, CEO, SEMO
  • Mike Smith, Principal, Utility 2030 Collaborative

Share this event

bottom of page