The inauguration of the president of the United States, Joe Biden, on January 20, 2021 marked the commencement of his four-year term as the president of the United States. He and his administration immediately got to work addressing the country’s biggest challenges. One of his leading agenda items is delivering a clean energy future through his Build Back Better plan by 2035. The days of producing energy that creates greenhouse emissions must end.
The past election was a close race between president, Donald Trump and his contender, Joe Biden. Red vs. Blue, Us vs. Them. But in the end, Biden won the election. With the change in president, there is a natural resistance to new thinking. However, that resistance shouldn’t carry over to advancing our clean energy goals at the federal level. Regardless of political party, clean energy is our future.
Customer-centricity is all about putting the needs of the customer at the forefront of business decisions, communications, and solutions. And Because advancing customer-centricity goals—at rocket speed—is a relatively new challenge for regulated utilities, there is a lot to be learned from other industries including public health (PH). First, let me start with the definition of public health.