Day: January 11, 2021

Interview: The Relationship Between Customer-centricity & Customer Experience (CX)

Customer Centricity, Customer Engagement, Customer Experience / By

Blake Morgan, a writer for Forbes, says customer-centricity is one of the biggest, competitive advantages a company can have. “Instead of competing on price, more than two-thirds of companies now compete mostly on the base of customer experience,” she wrote in the article, “The 10 Most Customer-Obsessed Companies Of 2019.”

Accelerating Clean Energy Future Timelines in Biden Era, Part 1

Customer Centricity, Customer Engagement, Customer Experience, The Futurist / By

The past election was a close race between president, Donald Trump and his contender, Joe Biden. Red vs. Blue, Us vs. Them. But in the end, Biden won the election. With the change in president, there is a natural resistance to new thinking. However, that resistance shouldn’t carry over to advancing our clean energy goals at the federal level. Regardless of political party, clean energy is our future.