The Regulated Utility: Emerging Business Models for Offering New Products, Programs & Services

Until recently, the traditional regulated #utility model for simultaneously collecting #revenue and keeping customers happy had been steady since the birth of the #grid. At the most basic level, a utility customer would use a particular amount of a commodity—#electricity, #gas, #water, and/or #wastewater services, receive a monthly bill based on usage and submit a payment. As long as the bill was correct, call center agents were available when it wasn’t, and service was uninterrupted, utilities didn’t have to fret over revenue or customers. 

During recent years #distributedgeneration and other factors have changed all of that. According to the Oliver Wyman report, “North American Utilities: Still a Smart Bet for the New Grid”, “The warnings of competitive threats to the US utility industry have sounded as the new #smartelectric network begins to evolve and develop and new distributed #solar and #wind generation finds traction in the market. Today, utilities are seeing: 

  • Plateauing or, in some cases, declining revenue;
  • Hits to customer satisfaction; and
  • The unthinkable… A rise of new competitors in an industry that has never feared competition.

But the report provides hope. “Analysis finds a solid foundation for earnings growth even with coming changes,” it says, and the Utility 2030 Collaborative is seeing similar potential. 

Learn more by tuning in the Utility 2030 Collaborative’s two-part, on-demand panel discussion, “New Utility Models for Augmenting Shrinking Revenue”.

Part 1

Sponsored by Ibex and moderated by James Riley from Appos Advisors, Part 1 includes insights from:

Recording Link: 

Part 2

Also moderated by James Riley, Part 2 features input from our panel sponsor, Bashir Bseirani, CEO of Avertra, along with:

  • Brett Reynolds, Vice President, First Energy 
  • Chris Lefebvre, CEO, CRC  
  • Mark Wilkinson, Senior Vice President, Ibex 

Recording Link:

Yes, revenue and customers are a top concern for utility professionals, but there are resources for helping utilities figure it out.

Dig Deeper

What’s on Customers’ Minds? Top Content Topics for 2020 

The What and How of Offering Non-traditional Products, Services & Programs

The Times are Changin: A New Age of Communicating Rate Options

Leave a Comment

Your email address will not be published. Required fields are marked *